A few weeks ago I wrote about Dishoom.
Then I wrote about them again.
And here I am writing about them once more.
By all accounts.
From the food.
To the interior.
To the welcome.
Since writing my stories about Dishoom.
A few other people have told me their stories about Dishoom.
One chap said that on his last visit there were winding queues outside.
And it was cold.
And he also told me that as he and his daughter joined the queue.
A Dishoom team member popped out almost immediately and gave them both a glass of hot, aromatic somethingorother.
With a smile and an apology.
And because the people in front of them and those that joined the queue behind them also got this treatment.
It bonded the visitors.
They made new friends before they’d even entered the restaurant.
Dishoom has made a thief of me.
Even though I have still never been.
I’ve stolen something from them.
And here it is.
Here is what service is.
In 6 short bullets.
And when it comes to service.
It really is all you ever need to know.
It’s written on one piece of A4 paper that is associated somehow with Dishoom.
I am not quite sure how I heard about this.
But I do know that the paper is headed up with:
At Dishoom, We Have a Core Belief about Humanity.
A principle (apparently) enshrined in Sikhism of performing service without any notion of a subsequent reward.
And this was expanded upon on the reverse of the paper.
Via a list of six key behaviours that distinguish the excellent practitioners of Seva:
- Make eye contact and greet everyone before they greet you. Start every interaction with warmth.
- Be generous in everything you do. Keep asking, how can I help?
- Show gratitude and appreciation before every interaction.
- Start with exceptional groundwork and preparation. Anticipate the challenges and get ahead of them.
- With a beginner’s mind, find the issues. Fix them and figure out how to keep them fixed.
- Never compromise on quality. Seek tough feedback and raise your game every day.
And that’s it.
And it’s all you need to know.