The more I think about it.
The more I am convinced of it.
The secret ingredients of being absolutely bloody brilliant in business.
Are big heartedness and generosity.
Dishoom.
Dishoom is an award winning restaurant.
And I was lucky enough to meet it’s founder last week.
Shamil Thakrar.
Shamil.
Shamil is a big fan of generosity.
Shamil nurtures generosity by building deep mutual respect and love into his teams.
And Shamil builds a deep and mutual respect between teams and customers, too.
Superstars.
Here’s how Shamil makes generosity work for him.
(And his customers).
Shamil creates superstars.
Generous superstars.
Generous, talented superstars.
Generous because they are driven by learning.
And they are driven by gifting what they have learned to others.
Experiences.
Shamil’s teams are driven to gift what they have learned to others via real experiences.
For example, Shamil implores his teams to make the very best Old Fashioned (or whatever) they can make.
Shamil implores each and every team member to make an Old Fashioned as if it were the last Old Fashioned they would ever make.
He wants his team to make every single Old Fashioned through gritted teeth.
Through piercing stares.
And with a laser-like focus.
Every single time.
Because Shamil thinks that the most generous thing in the world is to learn an amazing talent.
And then to share that talent.
Call To Arms.
And as one final call to arms.
Shamil asks his team to imagine that the very next Old Fashioned that their very next customer asks for.
Will be the very last Old Fashioned that customer will ever, ever taste.
And as a consequence.
The most generous thing that the server can do is to muster every single ounce of their talent and ability.
And show that customer the ultimate generosity.
By making what could be their very last Old Fashioned the absolute pinnacle of their life-long Old Fashioned drinking experiences.
Big Heartedness.
When Shamil recruits.
He looks for a big heart.
Shamil sees big heartedness as the number one attribute of his team members.
As they strive towards achieving zero defect delivery.
Creating massive customer value.
And giving everything they possibly can.
At every single customer interaction.
What’s not to love about that?
Secret Ingredients
The more I think about it.
The more I am convinced of it.
The secret ingredients of being absolutely bloody brilliant in business.
Are big heartedness and generosity.
